Support Tickets
Manage user inquiries and technical support requests.
Open Tickets
24
Avg. Response Time
2h 15m
Resolved (7d)
156
| Ticket | Requester | Status | Priority | Created | Actions |
|---|---|---|---|---|---|
Can't connect MetaMask wallet #NXS-1954 | 0x5d8a4dcd3035b000000000000000000000000000 | Closed | Medium | 3/2/2026 | |
NFT not showing after purchase #NXS-4705 | 0x542702d95dbbf000000000000000000000000000 | Open | High | 3/25/2026 | |
Staking rewards haven't updated in 3 days #NXS-5098 | 0xfb0f44e80f1e0000000000000000000000000000 | Open | High | 3/9/2026 | |
How do I bridge NXS to Solana? #NXS-1753 | 0x653be79e8fd1d000000000000000000000000000 | In Progress | Medium | 3/2/2026 | |
Transaction stuck on pending #NXS-7818 | 0x2fc171ee5c733000000000000000000000000000 | Closed | Medium | 3/22/2026 | |
Marketplace fee calculation seems wrong #NXS-7483 | 0x39fdab2c1ac6d000000000000000000000000000 | In Progress | Low | 3/2/2026 | |
Can I change my NFT listing price? #NXS-9236 | 0x670190facbd9c000000000000000000000000000 | Open | Medium | 3/20/2026 | |
Need help setting up compute node #NXS-4926 | 0x6bd60091b52b3000000000000000000000000000 | Open | Medium | 3/23/2026 | |
Governance vote not registering #NXS-1114 | 0x6894b845accfa000000000000000000000000000 | Open | High | 3/3/2026 | |
Account flagged but I haven't done anything wrong #NXS-9786 | 0x1598e25a55eb3800000000000000000000000000 | Resolved | High | 3/17/2026 | |
Where is the whitepaper PDF? #NXS-5817 | 0xae2656dfcfb2c000000000000000000000000000 | In Progress | Critical | 3/7/2026 | |
Is there a mobile app? #NXS-5772 | 0x2a2834531d462800000000000000000000000000 | Closed | Critical | 2/24/2026 | |
How to become a verified creator? #NXS-1713 | 0x2eaa86fa4a080800000000000000000000000000 | In Progress | High | 3/21/2026 | |
My compute node is offline #NXS-8076 | 0x5843990d238f0800000000000000000000000000 | Resolved | High | 3/13/2026 | |
Lost access to my wallet #NXS-3811 | 0xfb0f44e80f1e0000000000000000000000000000 | Resolved | Low | 3/14/2026 | |
Can I stake from a hardware wallet? #NXS-1543 | 0x7f86327c63f30000000000000000000000000000 | Open | Low | 3/24/2026 | |
What are the minimum requirements for a node? #NXS-4294 | 0xfa49352432664000000000000000000000000000 | In Progress | Critical | 3/12/2026 | |
NFT image is broken #NXS-2260 | 0xfa49352432664000000000000000000000000000 | Closed | High | 3/25/2026 | |
How do I cancel a bid? #NXS-3788 | 0xc19dbad80f87d000000000000000000000000000 | In Progress | Medium | 3/5/2026 | |
When is the next token unlock? #NXS-7025 | 0x670190facbd9c000000000000000000000000000 | In Progress | Low | 2/25/2026 | |
Can't connect MetaMask wallet #NXS-4308 | 0x5492b28dc9bbc000000000000000000000000000 | Open | High | 3/4/2026 | |
NFT not showing after purchase #NXS-3338 | 0x68d0498288ff8800000000000000000000000000 | Open | Medium | 3/20/2026 | |
Staking rewards haven't updated in 3 days #NXS-6774 | 0x7f0ae92604206000000000000000000000000000 | Resolved | Critical | 3/15/2026 | |
How do I bridge NXS to Solana? #NXS-5309 | 0xfb0f44e80f1e0000000000000000000000000000 | Resolved | Critical | 3/16/2026 | |
Transaction stuck on pending #NXS-8004 | 0x2fc171ee5c733000000000000000000000000000 | Closed | Low | 3/10/2026 |