Support Tickets
Manage user inquiries and technical support requests.
Open Tickets
24
Avg. Response Time
2h 15m
Resolved (7d)
156
| Ticket | Requester | Status | Priority | Created | Actions |
|---|---|---|---|---|---|
Can't connect MetaMask wallet #NXS-9013 | 0x8769fdbd380b5000000000000000000000000000 | Closed | Critical | 5/23/2026 | |
NFT not showing after purchase #NXS-9484 | 0xb6cb4979eefb5000000000000000000000000000 | Closed | Low | 5/21/2026 | |
Staking rewards haven't updated in 3 days #NXS-6718 | 0xcfb02d8017ea1000000000000000000000000000 | Resolved | High | 5/31/2026 | |
How do I bridge NXS to Solana? #NXS-3189 | 0xf1d9f5f935863000000000000000000000000000 | In Progress | High | 5/4/2026 | |
Transaction stuck on pending #NXS-1776 | 0x00488764a1f28800000000000000000000000000 | Open | Medium | 5/11/2026 | |
Marketplace fee calculation seems wrong #NXS-4997 | 0x0c1c074dab28f000000000000000000000000000 | Open | High | 5/14/2026 | |
Can I change my NFT listing price? #NXS-6662 | 0xed018af53c9c7800000000000000000000000000 | Resolved | High | 5/4/2026 | |
Need help setting up compute node #NXS-2018 | 0x032c09c3bc95d000000000000000000000000000 | Open | Critical | 5/9/2026 | |
Governance vote not registering #NXS-1160 | 0xd4932f785320e000000000000000000000000000 | Closed | High | 5/27/2026 | |
Account flagged but I haven't done anything wrong #NXS-6852 | 0xd4932f785320e000000000000000000000000000 | Closed | Critical | 5/3/2026 | |
Where is the whitepaper PDF? #NXS-5362 | 0x69c03de498589000000000000000000000000000 | In Progress | High | 5/17/2026 | |
Is there a mobile app? #NXS-5272 | 0xfc9d11e898f21800000000000000000000000000 | Resolved | High | 5/14/2026 | |
How to become a verified creator? #NXS-8521 | 0xf1d9f5f935863000000000000000000000000000 | Resolved | Critical | 5/30/2026 | |
My compute node is offline #NXS-3124 | 0x5f6781ca7b694000000000000000000000000000 | In Progress | Medium | 5/11/2026 | |
Lost access to my wallet #NXS-2379 | 0x032c09c3bc95d000000000000000000000000000 | In Progress | Low | 5/30/2026 | |
Can I stake from a hardware wallet? #NXS-9120 | 0xb756ebfa127b7800000000000000000000000000 | In Progress | Low | 5/27/2026 | |
What are the minimum requirements for a node? #NXS-4429 | 0x39f76d14cd84b800000000000000000000000000 | Resolved | High | 5/3/2026 | |
NFT image is broken #NXS-5690 | 0x4a8e94d8a2bee000000000000000000000000000 | Closed | High | 5/26/2026 | |
How do I cancel a bid? #NXS-1283 | 0xfc9d11e898f21800000000000000000000000000 | In Progress | Critical | 5/9/2026 | |
When is the next token unlock? #NXS-7531 | 0x032c09c3bc95d000000000000000000000000000 | In Progress | Medium | 5/29/2026 | |
Can't connect MetaMask wallet #NXS-8295 | 0x1d7108eb63c19800000000000000000000000000 | Open | Critical | 5/14/2026 | |
NFT not showing after purchase #NXS-8404 | 0xf1d9f5f935863000000000000000000000000000 | In Progress | High | 5/28/2026 | |
Staking rewards haven't updated in 3 days #NXS-2165 | 0xfc9d11e898f21800000000000000000000000000 | In Progress | Critical | 5/11/2026 | |
How do I bridge NXS to Solana? #NXS-7889 | 0x2d581c8eee028000000000000000000000000000 | Closed | Low | 5/16/2026 | |
Transaction stuck on pending #NXS-2648 | 0x1d7108eb63c19800000000000000000000000000 | Open | Critical | 5/14/2026 |